Assessment

• Design and conduct needs analyses related to education/communication products or services
• Design and conduct needs analyses of organizations and target groups
• Determine project goals and audience
• Design and implement research instruments to gather qualitative and quantitative data
• Design and conduct evaluations of programs

Facilitation

• Develop curriculum for face-to-face and online courses
• Develop and deliver online training activities and courses using tools such as Blackboard and Elluminate
• Develop and implement integrated approaches, products and services, to address needs
• Provide critical advice and expertise in the identification and solution of training and communications problems
• Develop strategic plans for projects and communications activities
• Assist organizations to review and improve their operations and client services
• Conduct process oriented activities including workshops, facilitation, seminars, focus groups and key informant interviews
• Assist clients to manage and control business aspects of their organization or specific projects including overall workplan, budget preparation, marketing strategy, contract negotiation, client service and implementation

Production

• Design and develop integrated learning packages including instructor manuals, participant workbooks, training aids, train-the-trainer sessions and pilot delivery
• Research, write, and edit various communications products including research reports, newsletters, factsheets, promotional and training materials
• Provide project management and production services for publications

Coordination

• Coordinate and direct project teams
• Organize and coordinate projects
• Provide training session planning, administration and logistical services
• Plan and coordinate meetings, workshops, and special events